Última actualización: 25/01/2024
The protection of your privacy is a top priority for We Are Sherpas LLC and its affiliated companies, ("Sherpas," "Company," "we," "our," or "us"). Sherpas is dedicated to safeguarding your personal information, and our Privacy Policy is in place to provide you with a clear understanding of the data we collect, how we collect and use it, and the choices available to you. It is essential to review this Privacy Policy before visiting our website www.sherpas.la, using our services, which include our websites and/or mobile application (the "Platform"), or providing any personal information to Sherpas.
By using our Platform and services, you acknowledge you have read and understood this Privacy Policy and our practices described below. Your use of our Platform and Services is also subject to our Terms of Service. Please note that any user information shared with one of our entities may be shared among the other Sherpas entities.
If you prefer that your information is not used or disclosed as outlined in this Privacy Policy, kindly refrain from providing your information and/or delete any previously submitted information and/or close your account in our Platform.
Terms not defined in this document can be found in our Terms of Service. In cases of inconsistency or conflict between the definitions in this Privacy Policy and those in the Terms of Service, the definitions in the Terms of Service will take precedence.
1. Collection and use of personal information
Personal information is data relating to a person that can be used to help uniquely identify them, either directly or indirectly. We may collect personal information from and about you, including information that you provide, automatically collected information, and information from other sources. You may be asked to provide personal information when contacting Sherpas.
Sherpas may use your personal information to provide and customize our products and services, to provide customer support, to communicate with you, to administer and improve our products and services, to maintain security and prevent fraud, to meet our legal obligations, or otherwise where you direct us or give us consent to use your personal information. Sherpas may send you marketing and promotional emails, push notifications, or text messages to your mobile device, and we will obtain your consent to do so, where required by law. If you no longer wish to receive our marketing and promotional communications, you may opt out of receiving them by following the opt-out instructions included in any communication that you receive from us. Please note that even if you opt out of receiving marketing and promotional communications from us, we may still send you administrative messages from which you cannot opt out.
We may use your personal information for purposes such as auditing, data analysis, and research to improve Sherpas’s products, services, and customer communications. Sherpas and its partners may share your personal information and use it as described in this Privacy Policy. Such information may be combined with other information to provide and improve products, services, content, and advertising. Please note that we may combine personal information that we collect (as described below) with information from other sources and use the combined information for the purposes described in this Privacy Policy.
2. Personal information you provide us
When you use our Platform and/ or our services, or create an account or profile on our Platform, we may collect and process the following personal information from you:
We collect information through different channels, including the Platform, emails, electronic chats, telephone calls, and other channels within our services. If you contact us via email, your email address is automatically logged to help us respond efficiently. To opt out of such communications, you can follow the instructions in the email footer.